Policies

Returns
If you have a questions or concern about returning a product, please email me at nicole@shamushandmade.com.

U.S. Shipping
I will always have free shipping for all US orders. Processing time for orders can take anywhere from 1-3 weeks. Shipping time depends on where you live, but you will receive a tracking number to track your order once I ship it.

Once a package has been dropped off at the post office, it is out of my control. USPS is experiencing some issues, so please be aware that delivery times may be longer than normal. If you think your package may be lost, please reach out to USPS. Their number is +1 (800) 275-8777.

International Shipping
Shipping for international packages is taking much longer due to COVID and USPS issues. Some packages may take a few months to arrive, so please be patient!

Once a package has been dropped off at the post office, it is out of my control. If you think your package may be lost, please reach out to USPS (+1 (800) 275-8777) or your country's postal service.

Processing Time
All collections are pre-made, so the processing time to get them in the mail should only be about a week. Any custom/Basic pairs will have a processing time of about 1-3 weeks depending on how many orders I receive that week.

Basically, all this to say, please be patient! I try my best to get everything out ASAP, but because my products are handmade, sometimes it takes longer!